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Insights
From the Desk of Nate Skala

Articles
Various topics from the desk of Nate Skala.


AI Won't Kill Physical Retail. It's Going to Make It Unstoppable.
The headlines are easy to write. "AI is coming for cashiers!" "The robots are taking over!" But the data—and simple human nature—tell a different story. Why did Amazon keep Whole Foods after the acquisition? Why does waiting 48 hours for a package feel like an eternity? Immediacy. Choice. Experience.
In this article, I break down our core philosophy at Skala Industries: AI isn't the store; it's the system that makes the in-person experience frictionless and exceptional.
Oct 163 min read


The Most Dangerous Thing in Business Isn't Failure. It's "Good Enough."
Comfort is the enemy of growth. Complacency is the silent killer of ambition. In this article, I break down why I believe arrogance and complacency are fatal—and how we're building our entire philosophy at Skala Industries around constant investment, radical transparency, and an obsession with improving the client experience.
Sep 83 min read


You Just Closed the Deal. Congratulations, But Your Work Has Only Started.
Too many people see the signed contract as the finish line. They pop the champagne, update their CRM, and immediately move on to the next hunt. BIG mistake.
In this article, I break down why the close isn't the end—it's the starting point. It's the moment your real work begins, and it's the single biggest opportunity you have to build a fortress around your business that your competitors can't get past.
Aug 313 min read


Workplace Experience is Everything: Why the Best Office Managers are Future-Proofing Their Workplaces
The best office managers aren't just managing facilities; they're curating an experience that drives retention and attracts top talent. In my latest article, I break down why the "Workplace Experience" is your secret weapon and the simplest, most effective way to deploy it. Read on.
Aug 252 min read


The Most Overlooked Asset in Your Building? It's Not What You Think.
In this article, I discuss the biggest opportunity that many managers, business owners, and even business executives are overlooking within their own building.
Aug 163 min read
Experience the Difference
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