Articles

The headlines are easy to write. "AI is coming for cashiers!" "The robots are taking over!" But the data—and simple human nature—tell a different story. Why did Amazon keep Whole Foods after the acquisition? Why does waiting 48 hours for a package feel like an eternity? Immediacy. Choice. Experience. In this article, I break down our core philosophy at Skala Industries: AI isn't the store; it's the system that makes the in-person experience frictionless and exceptional.

Comfort is the enemy of growth. Complacency is the silent killer of ambition. In this article, I break down why I believe arrogance and complacency are fatal—and how we're building our entire philosophy at Skala Industries around constant investment, radical transparency, and an obsession with improving the client experience.

Too many people see the signed contract as the finish line. They pop the champagne, update their CRM, and immediately move on to the next hunt. BIG mistake. In this article, I break down why the close isn't the end—it's the starting point. It's the moment your real work begins, and it's the single biggest opportunity you have to build a fortress around your business that your competitors can't get past.

The best office managers aren't just managing facilities; they're curating an experience that drives retention and attracts top talent. In my latest article, I break down why the "Workplace Experience" is your secret weapon and the simplest, most effective way to deploy it. Read on.

In this article, I discuss the biggest opportunity that many managers, business owners, and even business executives are overlooking within their own building.